Articles

Getting in

How to break into IT with no experience

What actually gets a zero-experience resume past a service desk manager, and what wastes your time.

Resumes

The IT resume that gets interviews

I screened hundreds for my own desk. What made me call someone, and what made me stop reading.

Interviews

The 10 questions I asked every helpdesk candidate

And what a good answer sounds like.

Certifications

A+, Network+, or nothing: which cert first

Certs are a filter, not a ticket. The honest ledger.

Tier 1

The tier 1 survival guide

Call control, ticket hygiene, scripts, and keeping your soul at 40 tickets a day.

Getting out

Helpdesk to sysadmin: the actual path

Not the LinkedIn version. The 18-month pattern that worked, over and over.