Articles
Azure and containers for an IT interview: a one-week plan
A tested Docker lab, an Azure lab, and the questions to practice out loud.
How to break into IT with no experience
The honest version: what gets a zero-experience resume past a service desk manager, and what wastes your time.
The IT support cover letter that gets read
Nobody reads cover letters, except the ones that win the tiebreak.
Helpdesk to sysadmin: the actual path
Not the LinkedIn version. The 18-month pattern that worked, over and over.
The tier 1 survival guide
Call control, ticket hygiene, scripts, and keeping your soul at 40 tickets a day.
A+, Network+, or nothing: which cert first
Certs are a filter, not a ticket. The honest ledger.
The 10 questions I asked every helpdesk candidate
And what a good answer sounds like, because most people fail these without knowing it.
The IT resume that gets interviews
I screened hundreds for my own desk. What made me call someone, and what made me stop reading.