IT careers, minus the fluff
You want into IT.
Or you're stuck in it.
I spent twenty years in IT support: overnight sysadmin, tier 1 phones, quality control, and nine of it running a 50-seat enterprise service desk that served a thousand-plus people. I did the hiring, the firing, the promotions, and the layoffs. This site is everything I wish someone had told my new hires on day one.
Start here: breaking in with no experience Guides & templates
20
Years in IT support
9
Years running a service desk
50
Analysts on that desk
1,000+
Users it supported
Latest
Azure and containers for an IT interview: a one-week plan
A tested Docker lab, an Azure lab, and the questions to practice out loud.
The IT support cover letter that gets read
Nobody reads cover letters, except the ones that win the tiebreak.
Helpdesk to sysadmin: the actual path
Not the LinkedIn version. The 18-month pattern that worked, over and over.
The tier 1 survival guide
Call control, ticket hygiene, scripts, and keeping your soul at 40 tickets a day.
A+, Network+, or nothing: which cert first
Certs are a filter, not a ticket. The honest ledger.
The 10 questions I asked every helpdesk candidate
And what a good answer sounds like, because most people fail these without knowing it.
The IT resume that gets interviews
I screened hundreds for my own desk. What made me call someone, and what made me stop reading.
The Resume + Interview Pack
The template, three finished example resumes, 25 rewritten bullets, and the six interview stories. 51-page PDF, $12, available now.
See what's insideFree tool: the Resume Analyzer: upload your resume, get an ATS-style score, missing keywords, and specific fixes before you apply. No signup for the basic report.
Who this is for
If you're trying to get your first IT job, or you're on the phones and trying to get off them, or you're wondering whether the manager track is worth it: that's this site. If you want "learn to code in 90 days" fantasies, plenty of other people sell those.